Podcast (think-act-get): Download (Duration: 38:15 — 35.2MB)
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In the podcast:
01:29 – When people aren’t being watched
02:32 – One true secret to leadership
03:03 – What does listening really mean?
04:22 – Supersonic listening
07:16 – You can do this
08:28 – A lesson in martial arts
09:30 – People don’t know what to ask
10:26 – Develop your processing power
12:08 – How to ask questions for better answers
13:33 – Disaster car dealer stories
16:42 – Good and bad operators
18:16 – Here’s a winning way to sell
18:56 – Workplace listening
20:23 – Rapport building
21:30 – Try this when the situation gets real bad
20:20 – The instant influence framework
22:58 – Why trust how you feel
24:46 – The opposite of good customer service
26:25 – Active listening
28:59 – Check for huge clues
29:40 – Weekly Willpower Wager
30:57 – News and updates
33:32 – Think About It quotes
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