My customers are typically online businesses, they’re not huge corporations. And so the focus is quite often different to what a huge corporation would want. A huge corporation might be focused on large scale project plans, whereas the online businesses I’m working with, they want simple planning techniques that they can just take on, get going. They want predictability. And they want to ensure that their team are focused on the right things.
So what would happen is, I would come in, and the first thing I do is just get to know the team and understand who is responsible for what. So I would report to, or my team would report to the founder, the CEO, the visionary. I will manage that team. I will be the proxy for the COO or CEO or founder. And so then the first thing I’m doing with working with the team is understanding who’s responsible for what, and when you come into these places.
One thing I’ve seen quite a bit is the founder has been doing this themselves. So they’ve been assigning out tasks to everybody. And so it can be a bit unstructured, and it can be a bit hard to understand who was actually responsible for what. And so first thing is actually establishing that is quite important, and making sure that two people aren’t accountable for one thing, because if two people are accountable for something, nobody is. So coming in, clarifying roles and responsibilities is a very early step. And if that’s not documented, working with the team to figure that out. So understanding what their day job looks like, where the work comes from, who do they interact with, etc., to establish their responsibilities. So that’s really the first thing that would happen, getting in, knowing the team and establishing that clarity.
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